Return Policy

Return Policy for Our Online Store for BeCoco, LLC in Muncie, Indiana

At BeCoco Toys, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a hassle-free shopping experience, we have outlined our return policy below.

General Return Guidelines

  • Return Window: Items can be returned within 30 days of receipt for a full refund or exchange.
  • Condition of Item: Returned items must be in their original condition, with tags attached, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items

Certain items are exempt from being returned. These include:

  • Gift cards
  • Edible Items
  • Health and personal care items

Steps to Return an Item

  1. Contact Customer Service: Begin your return by contacting our customer service team at customerservice@becocotoys.com or call (765) 717-8778.
  2. Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number.
  3. Package Your Return: Securely package the item, including all original packaging materials and a copy of your receipt.
  4. Ship the Item: Send your package to our returns department at 2620 Accutech Way, Muncie, Indiana 47304. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

Refunds and Processing Time

  • Refund Method: Refunds will be issued to the original method of payment.
  • Processing Time: Once we receive your returned item, please allow 5-7 business days for processing. You will be notified via email once your return has been processed.

Exchanges

If you wish to exchange an item, please follow the return steps outlined above. Once your return is processed, you can place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering return shipping costs.

Contact Information

For any questions or concerns regarding our return policy, please reach out to our customer service team at:

  • Email: customerservice@becocotoys.com
  • Phone: (765) 717-8778
  • Address: 2620 Accutech Way, Muncie, Indiana

Thank you for shopping with us. We value your business and are committed to providing a positive shopping experience.